Cogswell Eat New

One ordering system.
Every channel.

Kiosk, website, QR table, phone, POS, table service and delivery: Cogswell Eat connects every way to order with one pricing logic, one kitchen board and one back office. For restaurants, fast casual chains, takeout spots and food trucks.

Book an intro call See the live demo
Cogswell Eat self-order kiosk on the iPad: welcome screen with the Chili Fire Meal deal for €11.79
A254 · Dine inReady for pickup
Kiosk · Online · Table · Phone · POS€9.49 everywhere

Every channel shares the same menu, prices, promotions and availability. What guests see is exactly what they pay, no matter where they order.

Self-order kiosk
Online ordering
QR table ordering
Phone
POS
Kitchen Display
Pickup display
Reservations
Waiter app
Delivery
Driver app
Back office

The life of an order.

A real order from the demo, captured at every station. All real screens, no mockups.

Kiosk offers the Classic Smash as a meal for €3.50 more Confirmation with order number A254 and a digital receipt via QR code Kitchen Display: order A254 with tickets for assembly, fryer and drinks
Pickup display on a monitor: A254 is ready for pickup

One price. Everywhere.

In Cogswell Eat, promotions, coupons, meal prices and taxes are calculated in exactly one place: the server. That's why the kiosk, the browser, the table, the phone and the POS all show the same total. Not roughly. To the cent.

KioskCart on the iPad

1× Classic Smash Meal, medium, fries, Coke

€9.49
OnlineCheckout in the browser

Pickup today, 6:30 PM. Pay online or at pickup

€9.49
QR tableBill at table 3

Pay in full, a share or by item

€9.49
PhoneVoice assistant reads it back

“Your total is €9.49, pay at the counter when you pick up.”

€9.49
POSTicket on the iPad POS

VAT included, receipt via QR code

€9.49
Price changed?

If a price changes between cart and payment, say because happy hour just ended, the guest sees the new amount before paying. There are no silent differences.

Guests order wherever they are.

At home, at the table or on the go: online ordering, QR table ordering and reservations run in the browser on the guest's smartphone. No app, no customer account.

Online ordering: menu with deals on a smartphone

Online ordering

Click & collect with a preferred pickup time, payment online or at pickup, and live status all the way to the counter.

QR table ordering: payment options for the bill at the table

QR table ordering

Order, order more, call your server. And pay the bill in full or split it by share, by item, by amount or evenly.

Reservations: choosing a date and party size

Reservations

Online booking with confirmation, reminders, a waitlist and walk-ins, with no double bookings.

6 languages: German, English, French, Spanish, Turkish, ArabicArabic right to leftNo account, no app

The kiosk never clocks out.

Attract loop, configurator, meals, upsell and coupons on the 13″ iPad Pro. Locked with a staff PIN, open around the clock. If nobody taps, it shows a warning for 15 seconds and then starts over. Breakfast and happy hour still switch on by time of day.

  • One-tap meal upsell
  • Coupons right at the kiosk
  • Locked kiosk mode
Voice assistantIncoming call · German
Live

Cogswell Eat Berlin Mitte, good evening! What can I get ready for you?

Two Classic Smash meals, one of them with a Coke Zero.

Sure: two Classic Smash meals, one with a Coke Zero. Your total is €18.98, pay at the counter when you pick up. Does that work?

Yes. I'll pick it up at six thirty, the name is Jana.

Your order is in: number P 1 1 8, pickup today at 6:30 PM.

P118In the kitchen · 2× Classic Smash Meal
Pickup 6:30 PM · Jana
Sample call, translated from German. Nothing is recorded and no transcript is stored.

The phone rings. The kitchen is already cooking.

Nobody free to grab the phone during the rush? The voice assistant is. It knows your menu, asks for required choices, reads back the order and total, and after the “yes” sends it straight to the kitchen board.

  • Prices come from the server, never from memory
  • Preferred pickup time within opening hours
  • No recording, no transcript, contact details deleted after 30 days

More about our voice agents →

Your drivers.
Your delivery.

Delivery orders land in dispatch, auto-dispatch assigns them to your drivers, and the driver app on the iPhone guides them step by step to the front door. No delivery platform in between, and the same pricing logic as every other channel.

Driver app: Berlin Mitte start map with assigned delivery D100, cash payment of €12.98 and an Accept button
AssignedThe delivery lands on the iPhone with the restaurant, area and payment method. One tap accepts it.
Driver app at pickup: order D100 is ready, item checklist with Chicken Wrap and Falafel Wrap, swipe to pick up
Pick upThe kitchen marks it “Ready”. Check off the items and report anything missing right away. Swipe, and you're off.
Navigation in the driver app: bike route to the delivery address, turn instruction, 1.0 kilometers to go
NavigateTurn-by-turn in driver mode for bike, car or on foot. Prefer your own app? Open Apple Maps, Google Maps or Waze.
Driver app at the guest's door: Brunnenstraße 10, note “back building, third floor, left”, collect €12.98 in cash with change or by card
At the doorAddress notes, cash with a change calculator or card, then mark it delivered. Done.
DispatchAuto-dispatch does the sorting.

Off, suggest or automatic, per location. Auto-dispatch bundles runs, sends the driver out when the food is ready, and lets you know when nobody is available.

Driver appOne button per step.

Accept, pick up, deliver. Proof of delivery by PIN, photo, signature or QR code. With no signal, the app remembers each step and reports it later.

For the guestLive to the front door.

Guests follow the status, arrival time and driver on a tracking page in the browser, and rate the delivery with one tap at the end.

Built for employed driversOptional pay per deliveryZones and vehiclesChat with dispatchAddress only after accepting

The POS does the math. To the cent.

At the counter, the iPad rings up orders with live prices from the server. Whatever gets rung up there lands instantly in the same kitchen as every other order.

iPad POS with product tiles, a ticket with Classic Smash Meal and Crispy Chicken, coupon WELCOME3 and a total of €13.98
  • Promotions and coupons live from the server, list price crossed out
  • Cash with a change calculator, or card at the terminal
  • Digital receipt via QR code instead of a paper roll
  • Park orders, order history and daily summary

The waiter app.
Every table in your hand.

Native on the iPhone: keep an eye on your tables, take orders tableside, fire courses and take payment. Every order goes straight to the kitchen and onto the table's bill.

Waiter app: Berlin Mitte table overview with indoor and terrace sections, table 3 occupied with €15.75 open, calls from tables 3 and 12

Every table at a glance

Free, occupied, open balance and calls from the table. Updates live, no reloading.

Waiter app: configurator for the Classic Smash with product photo, bun as a required choice and an Add button for €5.99

Ordering with a configurator

The app asks for required choices, and sold-out items are locked. Each item gets its course and is fired when the timing is right.

Waiter app: table 3 with two guests, total, amount already paid, open balance and buttons for cash and card payment

Payment at the table

Cash with tip and change, or a partial amount, move tables and close out. Tap to Pay on iPhone is already prepared.

Seat reserved guestsAccept calls with a swipeServe finished dishesMessage the kitchenCoupons and discounts with an approval PIN
Host stand on the iPad: today's reservations with time and party size, occupancy by hour and a floor plan with indoor and terrace sections
Reservations in the browser: choosing a date and party size

Reservations.
From click to table.

Guests book in the browser, no account needed. At the host stand, the iPad keeps the evening under control: arrivals, occupancy, floor plan and waitlist on one screen.

  • Bookings up to 60 days ahead, with a calendar entry and a link to change or cancel
  • Tables or table combinations assigned automatically, with no double bookings
  • Confirmation and reminders by email, 24 and 2 hours before
  • Occasions and notes like “Birthday” right on the reservation
  • Walk-ins, waitlist and phone bookings right at the host stand

Here today. There tomorrow.
Always open for orders.

Cogswell Eat has a dedicated module for food trucks: a schedule with locations, pre-ordering to the location, and pickup without calling out names. So the line gets shorter and your guests know where you are today.

Guests picking up their food in the evening at the window of a food truck with a take-away sign
  • Schedule with live status. A dedicated truck page shows where you are right now and the next two weeks, with a map link and a calendar subscription.
  • A weekly plan that keeps itself going. Tuesday at the business park, Friday at the market: set it up once, and the dates roll forward automatically.
  • Pre-order to the location. Pickup times only within the time window at each stop, up to seven days in advance, throttled by kitchen load.
  • Check in on site. The crew reports arrival and departure, so the live status stays accurate even after a traffic jam.
  • Cancel instead of delete. If a stop falls through, guests see “Canceled”, and you get the affected pre-orders with phone numbers.
Two women laughing while eating at a table in front of a dark food truck
Pickup without shouting.The pickup display runs on any screen or tablet at the window. Anyone who pre-ordered sees the status live on their phone.
Two guests toasting with cups at a food truck counter in the evening
Sold out with one tap.When a dish runs out, it is gone everywhere at once: in pre-orders, at the kiosk and at the POS. Multiple trucks run from one back office.

Change the menu. No IT needed.

A new lunch promotion, a product that sold out, a different price at one location: the back office changes it for every channel at once. With roles, approvals and an audit log.

/admin
Back office dashboard with revenue, orders, upsell conversion and revenue over time
/admin/promotions
Promotions overview with active promotions, rules and time periods
Catalog & modifiersPrices per locationPromotions & couponsUpsell rulesReportsTerminals with remote commandsRoles & audit log

No card data. No customer accounts. No recordings.

In Cogswell Eat, collecting as little data as possible is not a setting, it is the default: every channel asks only for what it needs for the order, and deletes it again.

  • Card data stays with the provider

    Payments run through certified terminals and providers. The system only stores references.

  • Only what is needed, then deleted

    Online: name plus phone or email. Phone: name and callback number. Both are removed automatically after 30 days.

  • Phone orders without recording

    The voice assistant stores neither call recordings nor transcripts.

  • Driver location only during a shift

    The driver app only sends its location during an active shift. Drivers only see the guest's address once they have accepted the delivery.

  • Permissions and accountability

    Seven roles with permissions per location, and an audit log for every critical action in the back office.

One location first. Then all of them.

You don't start with a massive project. You start with one location. What works there, we roll out.

Intro call

Free and no strings attached. We show you the system live and talk about your channels, devices and workflows.

  • Live demo with your questions
  • Which channels first?
  • Devices, payments, POS system

Pilot

One location, real devices, real service. We set up the catalog, channels and devices for that location.

  • Catalog, modifiers and meals in the back office
  • Kiosk, kitchen and POS on iPads
  • Payment provider and POS system sorted out

Rollout

More locations and channels, with prices and modules per location, terminal management and permissions per site.

  • Locations with their own prices
  • Roles for management, kitchen, POS
  • Terminals with status and remote commands

Common questions.

What hardware do I need?
For the kiosk, a 13″ iPad Pro running the native app in locked kiosk mode. The POS, Kitchen Display and host stand also run as apps on the iPad, and the waiter app and driver app run on the iPhone. Kiosk, kitchen and back office are also available in the browser. For card payments, you need a certified terminal from your payment provider.
Which payment providers are supported?
Payments run through an adapter interface to certified payment providers and their terminals. An adapter for Adyen is already prepared. We figure out which provider fits you best in the intro call. Cash payments at the POS work without a provider.
Does it work with my POS system?
Orders go to your POS system through an outbox interface, with retries if it is briefly unreachable. Your system needs a matching adapter, and we check that in the intro call. For fiscalization under the German KassenSichV, the fiskaly cloud TSE is connected: every sale is signed, the receipt shows the TSE details with a QR code, and there is a daily closing (Z report) and a DSFinV-K export. You need your own fiskaly account for your business.
Which languages can guests order in?
Kiosk, online ordering, QR table ordering and reservations are available in German, English, French, Spanish, Turkish and Arabic, with Arabic shown right to left. The phone assistant speaks German, and the back office and kitchen are in German.
Can I change prices and promotions myself?
Yes. You manage products, modifiers, meals, prices per location, promotions, coupons and upsell rules in the back office. Every channel calculates with the same logic, and every change is recorded in the audit log.
Do guests need an account or an app?
No. The kiosk works without a customer account. Online ordering, QR table ordering and reservations run in the browser on the guest's smartphone.
Does Cogswell Eat work for food trucks too?
Yes, there is a dedicated module for that: a schedule with locations and live status, pre-ordering to the location, and a pickup display. The POS and pre-ordering need an internet connection, so a mobile router is part of the setup. The self-order kiosk rides out a dead zone and sends the orders through afterward.
How much does Cogswell Eat cost?
That depends on your locations, channels and devices. In a free intro call we figure out what you need, and then you get a quote for the pilot.

Ready for your pilot?

In a free intro call, we show you the system live and figure out which channels make the most sense for your restaurant first.

Book an intro callVisit eat.cogswell.app
Cogswell Eat is a product of Cogswell IT. Learn more at eat.cogswell.app.