24/7 phone reception with AI
Sounds human.
Works like a system.
Your virtual employee on the phone – takes orders, answers questions, books appointments. 24 hours a day, 7 days a week, with zero wait times.
Ready
0:00
Pick a scenario · AI responds live
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+49 30 12345678 → inbound
📋 Transcript
📊 CRM sync
End
GDPR-compliant · German voices · CRM integration · Made in Germany
Why now?
Sounds like a human.
Works like a system.
Our AI Voice Agents understand natural language, respond in real time, and hand off seamlessly to your team when needed. Plugged straight into your CRM, calendar, or POS.
✓
Natural speech synthesis – realistic voices with emotional intonation, no robotic sound.
✓
Multilingual & dialect-proof – German, English, Turkish, Italian and more – including regional accents.
✓
Direct system integration – orders into the POS, appointments into the calendar, requests into the CRM.
24/7
Available
0 sec
Wait time
–70%
Staff cost
∞
Parallel calls
Approach
Your own Voice Agent in 4 phases
From the first workshop to live operation – usually in 4–6 weeks.
Phase 01
Requirements workshop
We listen in on 20–30 typical calls and learn your language, products, and standard workflows.
Phase 02
Script & persona
We build the agent: name, voice, tone of voice, FAQ knowledge, and escalation paths – exactly how you want it.
Phase 03
Pilot with real calls
Live test in shadow mode or on a side number. We measure, listen in, and tune.
Phase 04
Rollout & optimization
Full go-live plus monthly optimization based on call logs and new use cases.
Why AI voice instead of a classic hotline
No hold queues. No payroll overhead. No sick days.
Available 24/7
Never miss a call again – at night, on weekends, or during peak times.
0 seconds wait time
Handle any number of parallel calls at once – no more hold queues.
Up to 70% cost savings
A fraction of the staff cost per handled call – with higher availability.
Consistent quality
Every call is handled equally friendly, precise, and complete – reproducible at the push of a button.
Full transparency
Every call is logged, transcribed, and analyzed in your dashboard.
Keeps learning
Every new question, every new use case gets added – the agent improves over time.
New · CUSCOS
The phone system. Entirely from us.
With CUSCOS (Customer Service Contact Software) you get a full cloud phone system: built by us, hosted in Germany, and in daily use on our own line. Call us and you'll land in exactly this system. The system works completely without AI; the voice agent is the add-on that makes sure it never loses a call.
The system
Voice menu & announcements
Greeting and keypad menu with a natural AI voice, freely configurable: consulting, existing customers, invoices, or applications. German by default, English at the press of a key.
Forwarding, your way
Simple ring-through or a hold queue: the caller hears an announcement and music while your device rings, with a second attempt and answering-machine detection. They can even pick the music style.
Hours & holidays
Business hours, public holidays, vacation, and spontaneous closing days control the system automatically, with their own announcements outside hours. You change everything yourself.
Voicemail with style
If you want one, a mailbox records the message, with a proper announcement and farewell instead of beep-tone coldness.
Your number stays
A new number with your area code or a connection to your existing number. Both work.
Dashboard & softphone
Call log, announcements, menu, music, and hours in one place. Changes apply on the next call, and you make outbound calls right from the browser using your business number.
Security & privacy
Passkey sign-in (Face ID, Touch ID, Windows Hello), login history, encrypted operation on our server in Germany. No call recording: only summaries are stored.
The add-on: your voice agent
AI steps in
If nobody picks up, or someone calls outside hours, the voice agent takes over: it captures the request and callback wish in a structured way instead of losing callers to voicemail.
Service around the clock
If you like, the agent answers questions about appointments, invoices, or tickets after secure verification via email code, straight from your back office and without guessing.
Reports, not a black box
Every AI conversation lands in the dashboard as a report: summary, category, outcome, and follow-up task. You see at a glance who wants a callback.
Coming soon to your pocket: CUSCOS as an app
The iPhone app is about to launch, with the Android version following shortly after. Both use the same account as the dashboard and put the whole system on your phone:
Live calls
See ongoing calls, ringing attempts, and AI conversations in real time. Take over or hang up with one tap.
Available or closed
“I’m available” and “Closed today” apply from the very next call, wherever you are.
Callbacks & voicemail
Call open callback requests yourself, start them with an announcement, or schedule them. Listen to and read voicemail, with a history per call.
Customers, protected
Search by phone or customer number. The profile with invoices, tickets, and appointments only opens after the customer’s postal code.
Softphone with your number
Call from your business number right in the app, with missed-call notifications. On iPhone it’s built into the call screen, with Siri shortcuts and Face ID lock.
This is CUSCOS.
The real app, sample data. On iPhone and iPad.
Overview: today’s calls, who is ringing right now, and the latest conversations at a glance.
Built on Twilio telephony with ElevenLabs voices, managed at phonesystem.cogswell.net. Hear it live: +49 6251 9743999.
Use cases
Voice in practice
Concrete examples of how our AI Voice Agents work across industries.
Hospitality
Order intake during peak hours
A pizzeria automates 80% of phone orders – no more ringing into the void.
→ +38% order revenue
Healthcare
Booking & prescription requests
A doctor's office frees up reception by 4–5 hours per day.
→ –60% calls at the front desk
Trades
Emergency & job intake
Jobs are cleanly documented and forwarded even after hours.
→ +22% jobs won
Hotels
Reservations & concierge requests
A multilingual Voice Agent takes bookings around the clock.
→ 24/7 reservations
Industries
Hospitality
Healthcare
Hotels
Trades
Auto shops
Hair & beauty
Real estate
E-commerce
Insurance
Tax advisors
FAQ
Frequently asked questions
We use AI transparently – the agent introduces itself as a virtual assistant. Studies and our own experience show: callers accept it as long as comprehension and resolution are good. We deliver both.
As soon as the AI hits its limits, it hands off to your team based on clear rules – with full context and transcript, so no one has to question the caller from scratch.
Standard use cases (orders, booking, callback requests) go live in 2–4 weeks. Complex industry workflows in 6–8 weeks.
It depends on call volume and integrations. After the free initial consultation you get a clear quote for setup and a monthly flat fee including a minute package.
Yes, GDPR-compliant with a notice at the start of the call. You get transcript plus audio in the dashboard – and can delete everything at the press of a button.
Yes. We also implement outbound use cases like appointment reminders, review follow-ups, or reactivating inactive customers.
Test your own AI voice – at no cost
In 7 days we build you a demo agent for your most important use case. Ready to listen to.