Sorry to see you go — let’s talk first

Before you close the door.

Cancellations happen — that’s fine. But before you formally cancel, let’s make sure you know exactly what you’d be giving up. And give us a chance to make something better.

What you’ll lose with your cancellation:

🛡

Security updates

Without Maintenance, your site runs on outdated plugins — on average 3 critical vulnerabilities per quarter.

💾

Backup history

Your 30-day snapshots are deleted 14 days after the Contract ends. Recovery is no longer possible after that.

📞

Hotline support

You can still reach us — but at the standard hourly rate of €85. With a Maintenance Contract, the first hours are included.

📈

Existing-customer terms

You lose your 10% discount on new projects and your priority access to capacity in Q1/Q2.

Step 2 of 3

What’s the reason?

So we can learn — and maybe offer a solution you haven’t thought of yet. Pick whichever fits best.

Our suggestion

—

Book a call

Step 3 of 3 · Cancellation declaration

Your cancellation.

Just a few required details left. We’ll confirm receipt by email and let you know the exact end date of your Contract (Minimum term + Notice period).

Company / organization *

Contract / customer number (optional)

Point of contact *

Email (billing address) *

Which service would you like to cancel? *

Effective date (optional)

Leave this field empty for „at the earliest possible date under the Contract and Terms“.

Additional notes (optional)

Reason

—

Declared to

Cogswell IT, Georg-Moller-Weg 29, 64625 Bensheim, Germany

Processing

We’ll confirm receipt by email within 1 business day along with the legally binding end date.

I hereby expressly declare the regular cancellation of my/our Contract at the earliest possible date in accordance with the agreed Terms. By submitting, my data will be processed in line with the Privacy Policy.

You can also cancel informally in text form at any time (email office@cogswell.de or post to the address listed in the Legal Notice). This form is just a convenient option. Note: the German-language version of this page is the legally binding original under German law.

✓

Cancellation received.

Thank you for the time you spent with us. We’ll confirm the cancellation within 1 business day by email, with the legally binding end date. And if you change your mind — the door is open.

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