Maintenance Plans · Service Level · EU Hosting
You grow.
We maintain.
Updates, backups, monitoring, hotline support – a predictable monthly bill. We keep your website, your voice system and your M365 environment running while you focus on the business.
0%
Uptime
< 0h
Pro response time
Incl.
Monitoring from Flex
Care Plans
Four tiers.
One predictable invoice.
From a quiet brochure site to a critical voice system with a defined Service Level – pick the plan that fits your setup.
Basic Care
For low-traffic sites & tools
Hosting, updates, backups. For setups that just need to keep humming.
€
59
/ month · plus VAT
✓
Hosting (EU, Frankfurt)✓
Monthly backups✓
Quarterly security updates✓
SSL certificate & renewal✓
Email support · response < 72 h+
Security monitoring add-on · €49/mo−
Hotline support−
Content editsBusiness Care
For active sites & production teams
Hotline support, content edits, regular reports.
€
179
/ month · plus VAT
✓
Everything in Basic Care✓
Weekly backups✓
Monthly security updates✓
Hotline · response < 24 h✓
Content edits 2 × 15 min / month✓
Performance report every two months+
Security monitoring add-on · €49/moPopular
Business Flex
For sites with steady changes
Daily backups, a faster hotline, more room for content edits.
€
289
/ month · plus VAT
✓
Everything in Business Care✓
Cancel monthly, no minimum term✓
Daily backups✓
Hotline · response < 8 h✓
Content edits 3 × 15 min / month✓
Security monitoring includedPro Care
For voice, automation & M365 environments
Service Level, extended hotline hours, a named point of contact.
€
449
/ month · plus VAT
✓
Everything in Business Flex✓
Hotline · response < 3 h✓
Extended hotline hours by arrangement✓
Content edits 5 × 15 min / month✓
Quality check every two weeks✓
Named point of contact✓
Annual GDPR auditEnterprise
For complex systems & multi-site setups
Hotline with a response in under 2 h, extended hours by arrangement · unlimited engineering hours · custom Service Level & compliance clauses · on-site visits in the Rhine-Main area · on-premise available. Fair hourly billing after scoping.
Basic and Business: 12-month minimum term, then cancel month-to-month. Business Flex and Pro Care: cancel monthly, no minimum term. All prices plus VAT – third-party hosting and license fees are passed through 1:1 or covered by the plan. Security monitoring is included from Business Flex upward and can be added to Basic and Business for €49 per month plus VAT.
What's included
What we take off
your plate, every day.
Six areas we actively manage – so you don't have to think about them.
Security patches
CMS core, plugins, server OS, M365 tenant – updates go in after testing, never blind.
Backups & recovery
Automatic snapshots in the EU at your plan’s interval, recovery possible in < 1 h.
Performance tuning
Cache, CDN, image optimization, DB hygiene – your site stays faster than it was on day one.
Security monitoring
Uptime, response times, SSL expiry, error logs. Included from Business Flex upward, available as an add-on for Basic and Business: we know before you do when something is off.
Hotline support
You reach a real person – not a ticket queue. Direct number printed in the contract.
Quarterly report
A PDF with every intervention, performance numbers, security posture and recommendations.
Compare
Everything at a glance.
| Service | Basic | Business | Flex | Pro | Enterprise |
|---|---|---|---|---|---|
| Hosting (EU) | ✓ | ✓ | ✓ | ✓ | ✓ |
| Backups | Monthly | Weekly | Daily | Multiple times a day | Real-time |
| Security updates | Quarterly | Monthly | Monthly | Monthly | Monthly |
| Response time | 72 h | 24 h | 8 h | 3 h | 2 h |
| Uptime (Service Level) | − | 99.5% | 99.5% | 99.9% | 99.99% |
| Hotline support | − | Service hours | Service hours | Extended by arrangement | Extended by arrangement |
| Content edits / month | − | 2 × 15 min | 3 × 15 min | 5 × 15 min | Unlimited |
| Security monitoring | Add-on €49 | Add-on €49 | Included | Included | Custom |
| Performance optimization | Twice a year | Quarterly | Quarterly | Each month | Continuous |
| Named point of contact | − | − | − | ✓ | ✓ |
| GDPR audit | − | − | − | Annual | Quarterly |
| Quarterly report | ✓ | ✓ | ✓ | ✓ | ✓ |
FAQ
What you should know.
Basic Care and Business Care have a 12-month minimum term, after which they can be cancelled monthly with 3 months’ notice. Business Flex and Pro Care can be cancelled monthly, with no minimum term. Enterprise contracts are agreed individually.
Our hotline is available during service hours, Mon to Fri, 9 am to 4:30 pm. We agree extended hotline hours with you individually. Response times: Basic Care by email within 72 hours, Business Care within 24 hours, Business Flex within 8 hours, Pro Care within 3 hours.
Content edits (new pages, images, copy), small design tweaks, plugin configuration, M365 setups, workflow adjustments. Anything beyond that is billed transparently – or you upgrade the plan.
We host exclusively in the EU – Frankfurt preferred (Hetzner, Cloudflare, AWS Frankfurt depending on the use case). Data processing is governed by a DPA under Art. 28 GDPR. On-premise is also possible on request.
For extended interruptions (e.g. seasonal operations, renovations) we can switch the contract into standby mode for up to 3 months a year. During that time all services are paused, including backups and monitoring, and the cost is reduced accordingly.
We bill the migration by effort at an hourly rate of €85 plus VAT. Our takeover audit reviews hosting, backups, security, performance and updates – and you get a clear status report within 2 weeks.
No more update stress.
Let us take it over.
A 30-minute intro call, no charge. We review your current setup, suggest the right plan, and you decide.