Maintenance Plans · 24/7 · EU Hosting
You grow.
We maintain.
Updates, backups, monitoring, hotline support — a predictable monthly bill. We keep your website, your voice system and your M365 environment running while you focus on the business.
0%
Uptime
< 0h
Response time
24/7
Backups
Care Plans
Three tiers.
One predictable invoice.
From a quiet brochure site to a critical voice system with a 24/7 Service Level — pick the plan that fits your setup.
Basic Care
For low-traffic sites & tools
Hosting, monthly updates, backups. For setups that just need to keep humming.
€
49
/ month · plus VAT
✓
Hosting (EU, Frankfurt)✓
Weekly backups✓
Monthly security updates✓
SSL certificate & renewal✓
Email support · response < 48 h−
Hotline support−
Content editsPopular
Business Care
For active sites & production teams
Faster support, content edits, monthly reports.
€
149
/ month · plus VAT
✓
Everything in Basic Care✓
Daily backups✓
Hotline · response < 4 h✓
2 h of content edits / month✓
Performance report each month✓
Round-the-clock security monitoring−
Dedicated engineerPro Care
For voice, automation & M365 environments
Service Level, 24/7 standby, a named point of contact.
€
349
/ month · plus VAT
✓
Everything in Business Care✓
Hotline 24/7 · response < 1 h✓
5 h of content/engineering / month✓
Weekly quality check✓
Named point of contact✓
Quarterly on-site workshop✓
Annual GDPR auditEnterprise
For complex systems & multi-site setups
Custom Service Level, on-call engineer, on-site visits.
Custom
Fixed price after scoping
✓
Everything in Pro Care✓
Hotline < 15 min · 24/7✓
Dedicated engineer & account manager✓
Unlimited engineering hours included✓
Custom Service Level & compliance clauses✓
Monthly on-site visits in the Rhine-Main area✓
NDA · ISO docs · on-premise available12-month minimum term, then cancel month-to-month. 10% loyalty discount from month 24. All prices plus VAT — third-party hosting and license fees are passed through 1:1 or covered by the plan.
What's included
What we take off
your plate, every day.
Six areas we actively manage — so you don't have to think about them.
Security patches
CMS core, plugins, server OS, M365 tenant — updates go in after testing, never blind.
Backups & recovery
Automatic snapshots in the EU, 30-day history, recovery possible in < 1 h.
Performance tuning
Cache, CDN, image optimization, DB hygiene — your site stays faster than it was on day one.
24/7 monitoring
Uptime, response times, SSL expiry, error logs — we know before you do when something is off.
Hotline support
You reach a real person — not a ticket queue. Direct number printed in the contract.
Quarterly report
A PDF with every intervention, performance numbers, security posture and recommendations.
Compare
Everything at a glance.
| Service | Basic | Business | Pro | Enterprise |
|---|---|---|---|---|
| Hosting (EU) | ✓ | ✓ | ✓ | ✓ |
| Backups | Weekly | Daily | Multiple times a day | Real-time |
| Response time | 48 h | 4 h | 1 h | 15 min |
| Uptime (Service Level) | — | 99.5% | 99.9% | 99.99% |
| Hotline support | − | Business hours | 24/7 | 24/7 prioritized |
| Engineering hours / month | − | 2 h | 5 h | Unlimited |
| Performance optimization | Twice a year | Quarterly | Each month | Continuous |
| Named point of contact | − | − | ✓ | Dedicated team |
| GDPR audit | − | − | Annual | Quarterly |
| Quarterly report | ✓ | ✓ | ✓ | ✓ |
FAQ
What you should know.
The standard is a 12-month minimum term. After that, you can cancel month-to-month with 3 months' notice. From month 24 onward, you automatically get a 10% loyalty discount. Pro and Enterprise customers can opt into a longer commitment (24/36 months) in exchange for additional benefits.
On the Basic plan, we respond the next business day. On the Business plan, we are reachable by phone Mon–Fri 9 a.m. to 6 p.m. From the Pro plan onward, the 24/7 hotline with a defined Service Level applies — you reach an engineer at night and on weekends too.
Content edits (new pages, images, copy), small design tweaks, plugin configuration, M365 setups, workflow adjustments. Anything beyond that is billed transparently — or you upgrade the plan.
We host exclusively in the EU — Frankfurt preferred (Hetzner, Cloudflare, AWS Frankfurt depending on the use case). Data processing is governed by a DPA under Art. 28 GDPR. On-premise is also possible on request.
For extended interruptions (e.g. seasonal operations, renovations) we can switch the contract into a reduced "standby" mode for up to 3 months a year — backups and monitoring keep running, support response times are scaled down to 50%, and the cost is reduced accordingly.
We usually handle the migration free of charge when you book a Business plan or higher. Our takeover audit reviews hosting, backups, security, performance and updates — and you get a clear status report within 2 weeks.
No more update stress.
Let us take it over.
A 30-minute intro call, no charge. We review your current setup, suggest the right plan, and you decide.