Chatbot Platform · Live

Answers in under 30 seconds.
24/7. Trained on your data.

One bot for web, WhatsApp, Instagram and Facebook. Hands off cleanly to humans when it gets tricky. GDPR & EU hosting baked in.

Book a demo Take the platform tour
81%
of inquiries handled automatically — no human required.
23s
average response time across every channel.
4
channels from one inbox: Web, WhatsApp, Instagram, Facebook.
Understands. Remembers. Escalates.

Not a scripted bot.
A real conversation partner.

Helios understands the context of a question, pulls answers straight from your documents — PDFs, wiki, CRM — and cites the source. When it hits a limit, it hands off cleanly to the team.

  • → RAG on your data — the bot only cites what is actually in your Knowledge Base.
  • → Context across multiple messages — remembers names, order numbers, earlier questions.
  • → Live handoff to humans — with the full conversation history and a summary.
H
Helios · 12s ago
Hi! How can I help?
Anna · 8s ago
What's the delivery time to Austria for order 4821?
H
Helios · just now
Order 4821 shipped this morning. Delivery to AT takes 2–3 business days, so expected Thursday. Tracking link arrives automatically by email.
Source · Order DB · 4821
Source · Shipping-table-EU.pdf
Anna · just now
Can I still change the address?
H
Helios · just now
Since the parcel is already in transit, I'll hand this off to our logistics team — they can still re-route it.
→ Handed off to Sarah K. · Inbox #1247
One bot. Four channels.

Right where your customers already are.

Web widget, WhatsApp Business, Instagram DM, Facebook Messenger — one inbox, one source of truth, one tone of voice.

Website widget

Pixel-perfect, matched to your site's branding. One line of code and it's done.

Instagram DM

Story replies, direct messages, click-to-chat — all in one inbox.

Facebook Messenger

Page replies, comments-to-chat, ad-inbound — all automated.

Platform tour

Four areas. One bot.

Click through and see what Helios does in each area.

12 unread conversations · 4 channels
AK
Anna K. · WhatsApp 2 min ago
Can I still change the delivery address for order 4821? I thought it wasn't due till Thursday…
Handed off to Sarah
MS
Marcus S. · Web widget 8 min ago
Perfect, thanks for the quick reply! Demo slot locked in.
Bot · resolved
LP
Lukas P. · Instagram 14 min ago
Do you do B2B pricing? Would be for our office (15 people).
Bot · replying
JR
Julia R. · Facebook 23 min ago
How do I cancel my order?
Bot · resolved · 18s
TH
Thomas H. · Web widget 31 min ago
When's the update with the new calendar integration dropping? 🙌
Bot · resolved · 11s
14 sources · 1,247 embeddings · last sync 2 min ago
📄
FAQ-Master.pdf
42 pages · last updated 12/11/2025
Active · 312 chunks
🔗
cogswell.de/pricing
Auto-crawl daily · Website
Active · 28 chunks
🗂️
Notion workspace
87 pages · Realtime sync · API
Active · 543 chunks
🧮
CRM · Orders
Live query · pgVector · 12k records
Active · 364 chunks
📋
Terms & Privacy.docx
8 pages · last updated 02/11/2025
Active · 18 chunks
🆕
Q4-campaign-brief.pdf
Indexing in progress…
System Prompt · Helios v2.4 · last edited 11:42
# Identity You are Helios, the Cogswell bot. Speak casually, professionally, on "first-name terms". # Rules - Answer only from the Knowledge Base. - If unsure → "Let me quickly check with the team." + escalate. - Never invent prices, numbers or delivery dates. - On complaints → hand off to a human immediately. # Tone - Direct, friendly, no marketing fluff. - Use emojis sparingly: 👋 to greet, ✓ to confirm. - No "unfortunately" sentences. Solutions over problems. # Escalation triggers - Swear words / frustration markers → Sarah K. (Support) - Shipping / address change → Logistics team - Contracts over €5,000 → Sales (Marc)
Today's appointments · 18 November · 5 bookings
November 2025
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09:30
30 min
Demo · Müller GmbH
Anna Müller · Web widget
Bot booked
11:00
45 min
Discovery · Hartmann Logistik
Robert H. · WhatsApp
Bot booked
14:30
30 min
Onboarding call · Schulz
Tina S. · Instagram
Bot booked
In the field

Four industries. Four problems solved.

E-commerce

Shipping & returns without tickets

Helios handles "where's my order?", generates return labels, updates addresses — straight from the shop system.

−74% support tickets in 6 wks
B2B SaaS

Demo bookings 24/7

Lead messages the website at night. Bot qualifies them, checks Cal availability, books straight in — even at 3am on a Sunday.

+38% qualified demos / month
Practice & clinic

Appointments, prescriptions, availability

Patient messages on WhatsApp, bot assigns an appointment in the practice calendar, sends prep info and prescription reminders.

Phone calls halved
Trades

Inquiries pre-qualified

Bot asks for address, type of damage, photo — drops a structured brief straight in your inbox. No more wasted call-outs.

3x more leads converted
Live in 4 wks

From sign-off to first customer.

Week 01

Discovery

Cogswell reads your data, listens in on support, defines the success metric & escalation rules.

Week 02

Bot build

Knowledge Base, system prompt, tone, integration with shop / CRM / Cal — all in one console.

Week 03

Pilot & tuning

Bot runs in shadow mode. Together with you, every case gets reviewed and the prompts sharpened.

Week 04

Live & care

Go-live across every channel. Weekly quality report, monthly iteration.

Already live across 12 industries
E-commerce B2B SaaS Medical practices Clinics Trades Hospitality Tax advisors Law Finance Education Real estate Insurance
FAQ

Common questions, honest answers.

Setup from €1,990 one-off (incl. Knowledge Base, system prompt, 2 channels, Cal integration). After that a flat monthly fee from €290 for hosting, quality care, prompt tuning. Exact figure after discovery.

From sign-off to go-live: roughly 4 wks. One week discovery, one week build, one week pilot/tuning, one week live & care.

Yes. Cogswell connects Shopify, WooCommerce, HubSpot, Pipedrive, Salesforce, Zendesk, Notion, any REST API. Escalations land directly in the right tool, with full conversation history.

Yes. Hosting in Frankfurt (AWS Frankfurt or Hetzner), DPA, data minimisation, deletion policy, audit log. No data goes to OpenAI/Anthropic US endpoints — only via EU endpoints with privacy tiers.

In pilot mode every reply is read along by one of the team. The bot only goes live once quality is above 95%. After that: weekly report with at-risk conversations, monthly prompt iteration. You stay in control.

Any time, with one click. All data stays with you, export every conversation as CSV/JSON. No lock-in clauses, no penalty fees.

Let your support
get better every day.

30-min demo. Live, on your real data. You see straight away what's possible.

Book a free demo See pricing & packages